General terms and conditions of Robelshoes.eu online shop
setting out the terms and conditions between the Seller and the Buyer (hereinafter referred to as "GTC")
1. These GTC apply to purchases on the web portal of the Robelshoes.eu online store operated by the Seller at www.robelshoes.eu Internet address (hereinafter also referred to as the "Robelshoes.eu online store web portal"), further defining and specifying the rights and obligations of the Seller and the Buyer.
2. RPL, spol. s r.o., Za riekou Nitrou 1490, Partizánske 958 01, ID No.: 31 422 284 is the Seller on the Robelshoes.eu web portal (hereinafter referred to as the "Seller").
3. Any natural or legal person who submits an electronic form with an order for goods (product(s)) is the Buyer on the web portal of the Robelshoes.eu online shop. A consumer is a natural person who does not act within the scope of his/her business activity, employment or profession when concluding and performing a consumer contract.
4. The purchase of goods is made by issuing and sending an order by the Buyer on the web portal of the Robelshoes.eu online store, provided that the Buyer´s order must be approved (accepted) by the Seller in accordance with the GTC, otherwise the contractual relationship will not arise. Before the order is sent by the Buyer, the Buyer is notified and provided with information on the web portal of the Robelshoes.eu online store and in the GTC according to specific regulations, in particular according to Section 3 of Act No. 102/2014 Coll. By submitting an order, the Buyer confirms that he/she has been acquainted with the GTC before submitting the order on the web portal of the Robelshoes.eu online store, with the understanding that the submission of the order and the order itself includes an obligation to pay the price of the ordered goods.
5. On the web portal of the Robelshoes.eu online store, the Buyer follows the navigation instructions. The Buyer is obliged to provide complete, true and correct information necessary for the correct delivery of the goods. The Buyer is obliged to check the accuracy of the selected data and information in the process of ordering goods before their final sending to the Seller.
6. The Buyer´s order shall be deemed to have been dispatched if it is delivered to the Seller and if it contains all the required data - the name of the ordered goods, their quantity, price, delivery, billing address, e-mail and telephone contact details of the Buyer. When ordering goods as a natural person - non-entrepreneur it is necessary to provide the following data: name, surname, address where the goods are to be delivered, telephone number and e-mail. If you are purchasing as a legal person (company or trade), the following information must be included in the order: business name, company ID No., VAT number, Tax ID number and billing address, if different from the delivery address.
7. The Buyer´s order is the Buyer´s proposal to enter into a purchase contract under the terms and conditions of these GTC. The order is addressed to the Seller for acceptance by the Seller within 5 days of its receipt by the Seller. By sending the order to the Seller on the web portal of the Robelshoes.eu online store, the Buyer expresses his/her will to be bound by his/her order during the aforementioned period, to purchase and accept the goods selected by him/her at the purchase price, in accordance with the terms and conditions of these GTC, provided that it is accepted by the Seller.
8. Acceptance of the order of goods by the Seller, and thus the conclusion of the purchase contract, occurs on the basis of confirmation of this correctly and completely filled order in electronic form (by e-mail) by the Seller. Upon receipt of the order, the Seller shall immediately confirm the Buyer´s order electronically, i.e. inform the Buyer of the receipt and inclusion of the Buyer´s order in the Seller´s system. The registered Buyer can also check the order directly in the on-line mode on the web portal of the Robelshoes.eu online store after logging in.
9. In the e-mail acceptance of the order, the Buyer as a consumer is also instructed to exercise the right to withdraw from the contract by sending the Withdrawal from contract form (PDF) or a link to this information and documents.
10. All accepted electronic orders for goods are considered as a proposal for conclusion of a purchase contract and are not considered binding. The Buyer has the right to cancel an order without giving any reason at any time before the goods are dispatched, by e-mail. The Seller has the right to cancel the order in case of non-delivery of the goods due to force majeure, due to termination of their production, due to their out of stock or due to the impossibility of delivery at the price indicated on the web portal of the Robelshoes.eu online store. In all these cases, the Seller shall inform the Buyer thereof. The Buyer has the right to refuse the possibility of delivery of replacement goods and to withdraw from the order of the said goods. In case of payment of the purchase price or part thereof, in the event of cancellation of the order, the money will be returned to the Buyer within 14 days in the same manner as was used for payment for the goods, unless the Buyer requests otherwise. The Seller is also entitled to unilaterally withdraw from the contract and/or not to deliver the goods to the Buyer if it finds that incorrect, incomplete or false information regarding the Buyer were provided to him, or regarding the person taking delivery of the goods or if there is a risk of damage to the Seller as a result of a behaviour of the person with whom the Seller has communicated ( e.g. fraudulent conduct ).
11. The Buyer is obliged to pay the Seller the purchase price for the goods and the price of transport according to the Seller´s accepted order (concluded purchase contract). When the order is created, these items are also summarized as the sum of the price of the goods and the freight. The price of the goods on the portal is quoted with VAT, unless it is stated that it is a price without VAT. VAT is applied to the delivery of goods and services in accordance with the law. The purchase price of the goods does not include bank charges for payment of the purchase price, the cost of transporting the goods, the cost of cash on delivery, the cost of delivering the purchased goods, the cost of using electronic means of communication, consultancy services. These fees and costs are to be paid by the Buyer, unless otherwise specified below. When paying from abroad, the Buyer, as the payer, is obliged to bear the fees of his bank and other charges, in particular those of the correspondent banks and the bank of the payee.
12. The price of the goods is determined according to the valid price list. Discounted (promotional) prices of goods are clearly marked with symbols (such as "promotion" or "sale"). The validity of the discounted prices lasts until the stock is sold out or for the duration of the period indicated at the discounted price.
13. The price of the goods may change, especially but not only due to an obvious printing or other error regarding the price of the goods found in the Seller´s system or published with the goods on the Robelshoes.eu web portal. The Buyer as well as the Seller is entitled to cancel the order or withdraw from the purchase contract until the moment of acceptance of the goods if the Buyer is notified of a change in the purchase price of an item due to an obvious printing or other error concerning the price of the goods.
14. If the Buyer is currently located or lives abroad, the Seller shall agree payment and delivery terms with the Buyer individually. Upon delivery of the order to the Czech Republic, the Buyer shall pay the price of the goods and delivery by courier service converted into CZK according to the current exchange rate of the National Bank of Slovakia (www.nbs.sk).
15. The method of payment of the purchase price will be agreed in the purchase contract itself, following the Buyer´s choice made in his order, where the Buyer has a choice of several options for payment of the purchase price.
The GP webpay payment gateway is a simple and secure way to pay online. The GP webpay payment gateway meets the international 3D Secure standard. After selecting a payment option, you will be redirected to the bank's website. When paying by credit card, you will need to enter your credit card details. Your payment will be credited within a few minutes. This way you can pay by credit card over the internet or by a quick online bank transfer. There is no fee for this payment method.
For more information, please visit : https://www.globalpayments.sk/sk-sk
16. The Seller shall issue and deliver an invoice to the Buyer in accordance with the applicable law. By sending an order, the Buyer agrees that the invoice shall be sent together with the goods or made available to the Buyer electronically. The invoice is sent together with the goods and the invoice is also the delivery note and the warranty card, unless a separate warranty card is delivered.
17. The place of fulfilment of the Purchase Contract shall be understood as the Buyer´s registered office (residence) or place of business as specified in the electronic order form. The goods shall be delivered by the Seller using the services of third parties (contract carrier, courier service) or the Seller shall deliver the goods by its own means or, by agreement with the Buyer, the goods shall be ready at the Seller´s premises for delivery. Delivery of the goods is made by handing them over to the Buyer or by handing them over to the contractual carrier for transport.
18. The Seller shall deliver the goods to the Buyer as soon as possible after receipt of the electronic order form within the delivery times specified on the web portal of the Robelshoes.eu online store. The Buyer acknowledges that the stated delivery dates (delivery times) are indicative only.
19. The Buyer is advised that the Seller is entitled to deliver the goods also by several separate deliveries whereas the price of carriage also applies for such separate deliveries of the goods as in the case of acceptance of the order ( i.e. several carriages are charged only for the price of one carriage ).
20. If the goods are delivered by a contract carrier, the Buyer gives the Seller express consent to provide the necessary personal data for the purpose of delivery of the goods (name / business name, address, telephone) to the contract carrier.
21. Upon receipt of the goods, the Buyer receives a receipt for the goods, which is also proof of payment for the goods in the case of payment on delivery. The proof of receipt of the goods is also the order for the goods in writing. The tax document with the calculation of the purchase price and VAT - the invoice will be given to the Buyer together with the goods or will be made available to the Buyer electronically.
22. If the Buyer fails to pay and does not take delivery of the ordered goods outside the situation of damage to the goods upon delivery (the shipment is returned as undelivered through no fault of the Seller, e.g. if the contractual carrier did not find the addressee, did not inform about the storage of the shipment, the Buyer inadvertently or intentionally did not take delivery of the shipment, etc. ), the Seller shall be entitled to claim against the Buyer all costs incurred in this connection. A message will be sent by e-mail to the Buyer who has not accepted the order, asking him what to do next with his order. The Buyer has 7 days from the date of the message to respond to this request. If the Buyer requests a reshipment of the returned shipment, the Seller will add a second handling fee and postage to the total price of the shipment according to the current price list. Reshipment of a shipment so returned is only possible on the basis of payment in advance. If the Buyer does not respond to the Seller´s call within the specified time, the order will be cancelled by the Seller.
23. Title to the goods shall pass to the Buyer upon receipt of the goods after payment of the purchase price stated in the order in full. Until the transfer of title from the Seller to the Buyer, the Buyer shall have all the obligations of a bailee / custodian of the goods and shall be obliged to store the goods securely at his own expense and mark them so that they are at all times identifiable as the Seller´s goods.
24. The purchasing consumer shall have the option, in accordance with the law and these GTC, to withdraw from the contract within 30 calendar days from the date of receipt of the goods without giving any reason. In this case, the Buyer shall complete a written statement of withdrawal, indicating the order number, date of purchase and account number or exact address for financial settlement. For this purpose, the purchasing consumer may use the sample withdrawal form sent to the Buyer or made available on the Robelshoes.eu web portal. The withdrawal period is preserved if the purchasing consumer sends a notice of exercising the right of withdrawal before the withdrawal period expires. Further conditions are regulated in Act No. 102/2014 Coll. Upon withdrawal from the contract, the Seller shall return to the purchasing consumer all payments that the Seller is obliged to return under the legislation. The Seller shall return the payments to the purchasing consumer without undue delay, at the latest within 14 days from the date of delivery of the returned goods back to the address of the Seller´s registered office RPL, spol. s.r.o., E-SHOP, located at Za riekou Nitrou 1490, 958 01 Partizánske. Their payment will be made by bank transfer to the Buyer´s chosen account. The direct costs of returning the goods shall be borne by the purchasing consumer. The goods must be sent back in unused and resalable condition and also in the original packaging. The purchasing consumer shall be liable for any write-down in the value of the goods as a result of handling them in a manner other than that it is necessary to establish the nature, characteristics and functionality of the goods. The purchasing consumer may not withdraw from the contract in the cases pursuant to Section 7(6) of Act No. 102/2014 Coll.
If the Buyer chooses to collect the goods in person at a specific Seller´s store, where the Buyer makes payment in cash or by card at a specific Seller´s store, the above shall be deemed to be a reservation of the goods for a period of 5 days at the store chosen by the Buyer. The Buyer is obliged to properly inspect, test and check the selected goods upon personal collection, as the Buyer is not entitled to withdraw from the contract of sale for goods purchased in this way, unless the Seller and the Buyer agree otherwise in a specific case.
25. Warranty conditions are separately regulated by the Complaints Procedure. The Buyer has been sufficiently notified of this Complaints Procedure prior to the conclusion of the Purchase Contract and has had the opportunity to become fully acquainted with it prior to the conclusion of the Purchase Contract.
26. The Seller is not liable for late delivery of goods caused by the carrier (post office, courier) or by giving an incorrect address of the Buyer.
27. The Buyer is obliged to thoroughly inspect the goods upon receipt of the goods from the carrier and to confirm the receipt of the goods by signing the receipt of the goods document. If the consignment is visibly damaged or destroyed, the Buyer is obliged to contact the Seller immediately without taking delivery of the consignment. Claims for any non-delivery of the goods due to the fault of the delivery person or damage to the goods due to the fault of the delivery person must in such cases be made directly with the delivery person. Claims for mechanical damage to goods caused by transport, the receipt of which without defects has been confirmed by the Buyer to the delivery agent, will not be recognised as justified by the Seller and the Buyer will not be entitled to any compensation for such claims.
28. The Buyer declares that he agrees in accordance with the provisions of Section 7 Subsection 1 of Act No. 428/2002 Coll. on the protection of personal data, as amended, that the Seller shall process and store his personal data, in particular those listed above and/or which are necessary for the Seller´s activities, and process them in all its information systems. The Buyer gives this consent to the Seller for an indefinite period of time. The Buyer may withdraw consent to the processing of personal data at any time in writing (by e-mail, letter) or by telephone, whereupon the Seller will delete the Buyer´s personal data from its database. The registered buyer can update his personal data directly in the online mode on the web page of the online store after logging in.
29. The Act No. 122/2013 Coll. on the protection of personal data and on changes and amendments to other legislation, other generally binding legal regulation and/or the consent of the Buyer under the above-mentioned Act represent the legal basis for the processing of personal data. These data and consent are provided voluntarily by the Buyer. Without providing these data, it is not possible to make the purchase, deliver the goods and it is not possible to issue or deliver the proof of purchase. By submitting an order, the Buyer provides consent and the Seller informs the Buyer that the personal data provided may be:
(a) disclosed to third parties to the extent necessary for the purpose of preparation, performance and control of the contract, performance of rights and obligations,
b) disclosed to recipients involved in the preparation, execution of the purchase order, preparation and execution of information reports on the basis of the consent provided by the Buyer.
Advice:
As a data subject, the Buyer has rights under the Act No. 122/2013 Coll. on the protection of personal data and on changes and amendments to other legislation. On the basis of a written request delivered to the Seller´s address, the Buyer has the right, in particular, to request confirmation as to whether or not the Buyer´s personal data are processed and to object to the processing of the Buyer´s personal data which he/she assumes are or will be processed for direct marketing purposes without the Buyer´s consent, and to request their destruction. If the Seller has an obligation to provide and/or deliver mandatory information to the Buyer and this obligation is not fulfilled by way of disclosure in the GTC, by registering you consent to this information being provided to the Buyer by way of an email or SMS message to the contact details provided, or by any other appropriate means.
30. After placing an order or registering on the Robelshoes.eu web portal, the Buyer may receive messages about offers of goods, promotions and services of the Seller. The Buyer may cancel the mailing at any time via the link provided in the e-mails that will be delivered to the Buyer.
31. In addition to the general provisions of the Civil Code, special regulations apply to business relations (as well as other legal relations that may arise therefrom) with natural persons who do not act in concluding business contracts under these GTC within the scope of their business activities, in particular the Act No. 102/2014 on consumer protection in the sale of goods or provision of services under a distance contract or a contract concluded outside the Seller´s premises and on changes and amendments to other legislation as amended, the Act No. 250/2007 on consumer protection and on changes and amendments of the Act No. 372/1990 Coll. of the Slovak National Council on misdemeanours, as amended, the Act No. 391/2015 on alternative dispute resolution of consumer disputes and on changes and amendments to other legislation as later amended.
32. The provisions of the Commercial Code shall apply to business relations with natural persons - entrepreneurs and legal persons not regulated by these terms and conditions, in accordance with Section 262 of the Commercial Code, even if their relationship does not fall under the relations referred to in Section 261 of the Commercial Code. In the event that any of the provisions of these terms and conditions are invalid or become invalid, the validity of other provisions of these terms and conditions shall not be affected.
33. The Buyer and the Seller agree that they fully accept the electronic form of communication, in particular via electronic mail and the Internet as valid and binding for both parties. The electronic form of communication is not acceptable in the event of withdrawal from the contract of sale.
34. By sending the order, the Buyer confirms that he / she has read these GTC and agrees to them in their entirety. Notwithstanding any other provisions of these GTC, the Seller shall not be liable to the Buyer for any loss of profit, loss of opportunity or any other indirect or consequential loss due to negligence, breach of the Purchase Contract or otherwise. In the event that any provisions of these GTC are found by the competent authorities of the Slovak Republic to be invalid or unenforceable, in whole or in part, the validity and enforceability of the remaining provisions of the GTC and the remaining parts of the relevant provision of the GTC shall remain unaffected thereby.
35. The applicable substantive and procedural law shall be the law of the Slovak Republic. All disputes arising out of or in connection with the GTC, the contract, including disputes arising out of the delivery of goods, shall be heard and determined exclusively by the courts in the Slovak Republic under Slovak law or shall be resolved alternatively in accordance with the Act No. 391/2015 on alternative dispute resolution for consumer disputes and on changes and amendments to other legislation as later amended.
36. The consumer has the right to submit a proposal for the initiation of alternative dispute resolution to an alternative dispute resolution entity (hereinafter referred to as ADR entity) pursuant to Act No. 391/2015. ADR entities are authorities and authorized legal persons pursuant to §3 of Act No. 391/2015. The consumer may submit a proposal in the manner determined pursuant to §12 of Act No. 391/2015. The list of ADR entities can be found on the website of the Ministry of Economy of the Slovak Republic www.mhsr.sk. The consumer may also file a complaint through the alternative dispute resolution platform RSO, which is available online at http://ec.europa.eu/consumers/odr/index_en.htm. Alternative Dispute Resolution can only be used by a consumer - a natural person who is not acting within the scope of his/her business, employment or profession when concluding and performing a consumer contract. Alternative dispute resolution applies only to a dispute between a consumer and a seller arising out of or relating to a consumer contract. Alternative Dispute Resolution applies only to distance contracts.
37. The GTC shall be valid in the version indicated on the web portal of the Robelshoes.eu online shop of the Seller on the day of sending the electronic order form, except if otherwise expressly agreed between both parties.
38. The Seller reserves the right to change these GTC. The obligation of written notification of a change to the GTC is fulfilled by placing it on the website of the shop.
39. These GTC are published and valid from 20.03.2023 and fully replace the previous GTC. The Seller reserves the right to change the GTC without prior notice.